We noticed you’re attempting to exit the burning building. Nice choice! Unfortunately, emergency exits are not included in your current plan.

You’re currently enrolled in the Basic Indoor Tier, which includes standard hallway access, stairwells during non-emergencies, and complimentary lines of sight to safety equipment (interaction not included).

To unlock the emergency exit, you’ll need to start a seven-day free trial of the Emergency Plus plan. After the trial, your plan will continue at $9.99 per month unless canceled via our portal. Please note: our portal will be closed for scheduled maintenance from 12 A.M. to 11:59 P.M. Monday through Sunday.

Our Emergency Plus members enjoy immediate access to locked emergency exits, priority stairwell routing, curated, ad-free exit path entertainment, escape data exporting (CSV only), and more!

If the individual plan isn’t for you, try our Family Safety Bundle. For just $24.99 a month, you can unlock up to four exits simultaneously and get Disney+ for up to four devices during emergencies.

To prevent unauthorized exits and for your security, Emergency Plus requires Face ID and two-factor authentication. We need to make sure it’s really you attempting to escape!

Additionally, we’ve detected your device is currently running Version 2.4.1. To open this exit, you must first update to Version 2.4.2. This update takes approximately 12 minutes and requires a stable wifi connection.

Still having trouble? Visit our AI Help Center, where you’ll find articles like:

  • It’s Not a Fire—It’s an Unexpected Thermal Event
  • Why am I Seeing a Spinning Wheel Instead of an Opening Door?
  • You’re Not Failing to Escape—Escaping is Failing You

And just so you know, if you choose not to start your free trial today, you’ll still have access to our Thoughts and Prayers beta feature at no additional cost. To access, please look directly at your exit’s smart screen for 30 seconds of silent reflection, brought to you by DraftKings. Live odds on escape now available.

Thank you for being a valued user. We hope you enjoy the rest of your emergency experience.

Achievement Unlocked: danger recognized

Escape Streak: 0 days

Successful Exits: 0

Current Escape Progress: 10%

[Upgrade to continue]